Refund policy

Return & Refund Policy

Last updated: 6 September 2026

At BRAK, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us at info@brakleefstyl.co.za so that we can assist you.

1. Returns for defective, damaged or incorrect products

We comply with the applicable provisions of the South African Consumer Protection Act, 68 of 2008.

If a product is defective, damaged, unsafe, not reasonably suitable for its intended purpose, or does not comply with the requirements of the Consumer Protection Act, you may be entitled to return the product within the applicable statutory period.

Where applicable, the return will be at BRAK's risk and expense, and the remedy will be handled in accordance with your rights under applicable law, which may include repair, replacement or a refund.

If your order arrives damaged or you receive the wrong product, please contact us as soon as reasonably possible at info@brakleefstyl.co.za, preferably with photographs of the product and packaging.

2. Change of mind and unwanted products

Where a return is permitted by applicable law, an unwanted product must be returned in an unused and resaleable condition, with its original packaging, labels and accessories where applicable.

The customer may be responsible for the direct cost of returning an unwanted product where permitted by law.

Nothing in this policy limits or excludes any rights that a consumer has under applicable South African law.

3. Electronic transactions and cooling-off rights

For electronic transactions where the Electronic Communications and Transactions Act, 25 of 2002, applies, a consumer may have the right to cancel the transaction within the applicable statutory cooling-off period without giving a reason or incurring a penalty, subject to the provisions and exceptions of that Act.

Where applicable, the consumer may be responsible for the direct cost of returning the goods.

4. Products that are personalised or made to specification

Products that are personalised, customised or made according to a customer's specific specifications may be subject to different return rights where permitted by applicable law.

This does not affect any statutory rights relating to defective, unsafe or non-conforming products.

5. How to request a return

To request a return, please email info@brakleefstyl.co.za and provide:

Your order number
Your name and contact details
The product you wish to return
The reason for the return
Photographs where the product is damaged, defective or incorrect

Please do not send products back to us before receiving return instructions from BRAK.

6. Inspection of returned products

Returned products may be inspected to determine the nature of the return and the applicable remedy.

For defective or damaged products, BRAK will deal with the return in accordance with the customer's rights under applicable law.

7. Refunds

Where a refund is applicable, the refund will be processed using the original payment method where reasonably possible.

The timing of a refund may depend on the payment provider and banking institution involved.

Where the law prescribes a specific refund period, BRAK will comply with that period.

8. Shipping costs

Where a product is returned because it is defective, damaged, unsafe, incorrect or otherwise covered by a statutory consumer right, BRAK will handle return costs in accordance with applicable law.

Where a customer returns an unwanted product or changes their mind and the law permits the return, the customer may be responsible for the direct cost of returning the product.

Original delivery charges will only be refunded where required by applicable law or where BRAK agrees to do so.

9. Exchanges

Where applicable, BRAK may offer an exchange or replacement instead of a refund. This does not limit any remedy that the consumer is entitled to choose under applicable law.